Returns & Refunds

We want you to love your fragrance. If something isn’t right, this policy explains when and how you can return it.

1. Return window

You may request a return within 14 days of receiving your order, provided the item is unused, unopened, and in its original sealed packaging.

2. Hygiene & opened items

For health and hygiene reasons, fragrances that have been opened, unsealed, or used cannot be returned or exchanged unless they are faulty or were sent in error. Please check before unsealing.

3. Faulty or incorrect items

If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or full refund at no cost to you.

4. How to start a return

• Email info@noctara.ae with your order number and the reason for return.
• We’ll confirm whether your item qualifies and share return instructions.
• Pack the item securely in its original packaging.

5. Refunds

Approved refunds are issued to your original payment method within 7–14 business days of us receiving and inspecting the item. Original shipping charges are non-refundable unless the return is due to our error.

6. Return shipping

Unless the item is faulty or incorrect, return shipping is the customer’s responsibility. We recommend a tracked service, as we can’t be responsible for items lost in return transit.

7. Contact

Questions about a return? Write to info@noctara.ae.