Privacy Policy

Noctara respects your privacy. This policy explains what personal data we collect, how we use it, and the choices you have. It applies to our website and our dealings with you as a customer.

1. Data we collect

• You give us: name, email, phone, shipping and billing address, and order details.
• Automatically: device and usage data such as IP-derived location, pages viewed, and referral source, collected to run and improve the store.
• Payments: processed by our payment provider. We receive confirmation and limited details, never your full card number.

2. How we use it

• To process and deliver your orders and provide customer support.
• To send order and account notifications, and — only with your consent — marketing emails you can unsubscribe from at any time.
• To prevent fraud, secure the site, and meet our legal obligations.
• To understand and improve how the store performs.

3. Sharing

We share data only with the partners who help us operate — payment, shipping, email, and hosting providers — under appropriate safeguards, and where required by law. We never sell your personal data.

4. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

5. Retention

We keep personal data for as long as needed to fulfil orders, comply with legal and tax requirements, and resolve disputes, after which it is deleted or anonymised.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time. Contact us to exercise these rights.

7. Contact

For any privacy request, email info@noctara.ae.